Manager, People Business Partner, Popeyes, Company Operations
On-siteMemphis, Tennessee, United States
Job Summary
Conduct weekly 1:1 meetings with Restaurant Company Operations Leadership and manage the investigation process to resolve complex employee relations issues. Provide day-to-day performance management guidance, including coaching, counseling, and disciplinary actions, while ensuring HR compliance through background checks and I-9 processes. Partner with Training and Legal teams to facilitate HR change initiatives, validate bonus payouts, and lead succession planning for General Managers and District Managers. Regularly visit restaurants to audit HR systems, coach management on interviewing techniques, and support hiring events. Report on market KPIs regarding staffing, turnover, and engagement to drive continuous improvement.
Required Qualifications
- 2+ years HR generalist experience
- Flexible style and willingness to 'roll up your sleeves and get it done'
- Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation
- Excellent team-building and influencing skills, communications and unquestioned integrity, and the experience to effectively address sensitive HR issues
- Ability to thrive in a fast-paced and flexible environment while also working independently with minimal supervision
- Proven experience of organization and business understanding by the demonstration of partnering with the business to understand business priorities, routines and practices
- Ability to work collaboratively with others as part of a team while being able to take full ownership for assigned projects
- Knowledge of human resources including employee relations issues, plans related to enhancing diversity, performance management polices, as well as basic federal and state employment laws
- Ability to travel domestically 50%
- Primarily in market but potential for travel to corporate offices
- Ability to manage conflicts, confrontations, and disagreements in a positive manner
- Experience in analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
- Payroll troubleshooting
- Bachelor's degree in human resources or related field
- 2 to 4 years previous experience in Quick Service Industry
Desired Qualifications
- Bachelor's degree in human resources or related field (preferred)
- 2 to 4 years previous experience in Quick Service Industry experience a plus but not required
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