Manager – Payment Operations
On-siteKharian, Punjab, Pakistan
Job Summary
Own end-to-end performance of payin and payout processing, driving the transition from manual handling to a systemised, automated operating model. Define system enhancement requests based on volume, risk, and incident patterns, then design SOPs reflecting the target-state process while retiring manual workarounds. Manage the Assistant Manager, set objectives, and provide technical guidance to ensure consistent standards across shifts. Maintain relationships with banks, PSPs, and vendors to resolve systemic issues and oversee third-party performance against SLAs. Produce daily, weekly, and monthly reports on KPIs, automation progress, and incident status for the Head of Operations, ensuring all activity remains compliant with internal standards and external regulatory requirements.
Required Qualifications
- 6–8+ years in payment operations within fintech, remittance, or banking
- Experience managing payin/payout processing at scale
- Demonstrated experience leading process automation or system improvement initiatives
- Prior people management experience, ideally managing a supervisory/assistant-manager-level direct report
- Bachelor's degree in Business Administration, Finance, Technology, Operations Management, or a related field
- Strong understanding of payment rails, bank/PSP integrations, payment gateways, and reconciliation processes
- Demonstrated experience leading process automation, system improvement initiatives, and operational transformation projects
- Prior experience managing teams, including supervisors, assistant managers, or operational leads
- Strong analytical skills with the ability to monitor KPIs, perform root-cause analysis, and drive data-based improvements
- Experience working with Technology, Compliance, Customer Experience, and external payment partners to deliver operational improvements
- Excellent communication and stakeholder management skills, with the ability to provide structured reporting to senior leadership
- Strong grasp of payment rails, reconciliation processes, and bank/PSP integration issues
- Comfortable scoping automation/system-improvement requirements and working directly with IT/Tech to deliver them
- Data-driven decision-making; comfortable owning KPI reporting and root-cause analysis
- Clear, structured communicator — able to report upward with exact status, named owners, and dates rather than general updates
Desired Qualifications
- Knowledge of operational controls, risk management, and regulatory compliance requirements within financial services or payments is preferred
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