Manager Patient Services
$148,700–$297,300 year
On-siteAlameda, California, United States
Job Summary
Manage all aspects of developing and managing the patient hub for a new product launch and set key performance indicators to measure success for Abbott's Dual Glucose and Ketone Monitoring device. Partner with the Senior Director to ensure launch readiness and lifecycle updates are executed with controlled change management, including process/SOP updates, training, and communications. Develop and manage the strategy by working cross-functionally with market access, finance, legal, trade, and global strategic teams to streamline business for HCPs. This onsite role in Alameda, CA, supports Abbott Diabetes Care's mission to help people with diabetes lead healthier lives through innovative sensing technology.
Required Qualifications
- Bachelor's degree
- 10+ years of experience in pharmaceutical patient services, patient access operations, hub operations, market access experience or related functions
- 3+ years of experience leading vendor performance and/or operational teams
- Demonstrated ability to design and implement patient support programs, operational service models, business rules, SOPs, and training in a regulated environment
- Strong program and project management skills, including launch readiness and lifecycle change execution
- Excellent written and verbal communication skills
- Analytical capability to interpret operational data, derive insights, and drive continuous improvement
- Proficiency in Microsoft Office (Excel, PowerPoint)
- Experience with case management/CRM platforms and BI tools
- Onsite opportunity in Alameda, CA
- Yes, 50 % of the Time
Desired Qualifications
- Master's degree
- People leadership experience
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