Manager Patient Experience
On-siteGrand Rapids, Michigan, United States
Grand Rapids, Michigan, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage the Patient Experience program and team by overseeing specialists, the Patient Family Partners Program, and department budget. Drive performance toward system goals through assessment, analysis, and implementation of improvement projects and data-informed decisions. Serve as a liaison between leadership, hospital departments, and clinical staff to ensure adherence to standards and policies. Mentor, coach, and develop team members while handling hiring, retention, and disciplinary actions. Maintain regular in-person leadership presence across Corewell Health delivery locations.
Required Qualifications
- Bachelor's Degree Nursing, Social Work, or healthcare related field
- 5 years of relevant skills, knowledge, abilities typically gained through role(s) in health care, business, or quality improvement
- 3 years of relevant experience
- Leading Others (supervisory experience)
- Role requires regular in person leadership presence in Corewell Health delivery system locations
- Role requires frequent on-site physical presence in and regular travel to multiple locations across the assigned Corewell Health care delivery service area
- We require a drug-free workplace
- require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category
Desired Qualifications
- Master's Degree
- 3 years of relevant experience in management role/duties such as people, financial, quality, and/or safety
- CRT-At least one Certification from preferred list - IHI Open School Basic Certification
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