Manager, Partner Success
On-siteGurugram, Haryana, India
Job Summary
Manage a dedicated processing team to achieve and exceed partner enrollment targets while monitoring individual and team performance KPIs. Own the full application funnel for assigned schools, acting as the single point of contact for admissions matters, onboarding, and daily intake system updates. Optimize the application process to improve conversion rates and processing time by implementing system updates, automating manual tasks, and collaborating with knowledge management teams. Resolve support tickets regarding irregularities and compliance issues while maintaining A+ service quality across all partner interactions. Lead cross-functional efforts to align internal stakeholders with partner requirements and drive mutual growth through strategic relationship management.
Required Qualifications
- Minimum Associate's Degree
- Bachelor's Degree
- 3-4 years of experience in customer experience or account management
- 1+ years of experience in a people management role
- Strong operational ownership ability
- Solid data analysis skills
- Ability to lead cross-functional teams toward common enrollment goals
- Skilled in relationship management, process optimization, and performance coaching
- High attention to detail, especially in fraud detection and quality assurance
- Team leadership, coaching, and mentoring abilities
- Familiarity with performance dashboards, Jira, and reporting systems
- Ability to work flexible hours to support global operations and stakeholder needs
Desired Qualifications
- Minimum Associate's Degree (Bachelor's Degree preferred)
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