Manager, P&C Operations APAC
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen, establishing regional service delivery standards, SLAs, and operating procedures. Oversee employee lifecycle administration, Workday governance, and accurate transaction processing while driving data integrity and reporting compliance. Manage employee and manager support services, identify automation opportunities, and partner with Talent Acquisition, Payroll, and Business Partners to ensure seamless delivery. Develop operational metrics to monitor performance and support audit, compliance, and risk management activities across the region. Coach team members to build capability and succession within the function.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Organisational Psychology or a related discipline
- 7+ years of People & Culture / Human Resources experience
- 3+ years leading operational, shared services or employee lifecycle functions
- Experience working across multiple countries and cultures
- Experience with Workday or equivalent HRIS platforms
- Experience leading process improvement or operational transformation initiatives
- Strong understanding of employee lifecycle processes and HR operations
- Advanced knowledge of HRIS platforms, preferably Workday
- Strong knowledge of governance, controls and service delivery models
- Experience developing and monitoring service level agreements (SLAs)
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a complex regional environment
- Strong stakeholder management and influencing skills
- Excellent written and verbal communication skills
- Experience using Microsoft Office, Power BI and reporting tools
- Demonstrated ability to lead teams and drive change across a matrix organisation
- High level of discretion and ability to manage confidential information
Desired Qualifications
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves
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