Manager or Senior Manager, Patient Recruitment and Retention
$115,000–$215,000 year
On-siteWatertown, Massachusetts, United States
Job Summary
Lead the development and execution of comprehensive patient recruitment and retention plans that align with study enrollment objectives and timelines. Work closely with Clinical Development and Clinical Operations Leads to establish central outreach campaigns, messaging, content development, and engagement strategies. Leverage real-world data and external epidemiology to inform strategic plans for recruiting inclusive trial participants. Drive study-level strategies to engage potential participants with appropriate demographics, leading creative concept development and overseeing site and patient toolkits customized for each population. Collaborate with study sites to develop tailored recruitment strategies, present strategies at investigator meetings, and manage patient referral management plans. Oversee vendor relationships, implement site and patient portals, track key performance indicators, and share best practices across teams to enhance recruitment efficiency.
Required Qualifications
- Bachelor's degree in a relevant field
- 5+ years of experience in patient recruitment and retention, preferably within the biotech, pharmaceutical, or CRO industry
- Strong knowledge of clinical trial processes and regulatory requirements
- Working understanding of health literacy best practices and ability to transform complex clinical information into patient friendly content
- Proven track record in designing and implementing successful recruitment strategies and campaigns in immunology and inflammation indications
- Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders
- Strong analytical skills with the ability to interpret data and make informed decisions
- Experience managing and leading vendor partnerships
Desired Qualifications
- Passionate about patients and enhancing patient engagement in clinical research
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