Manager OPWDD- Crisis Services
On-siteNew York, United States
Job Summary
Lead a team of Direct Support Professionals and specialized staff to ensure the rights, health, safety, and personal outcomes of individuals with developmental disabilities and mental health disorders are met. Partner with supported individuals, families, and external providers to develop, implement, and document individualized plans of care while teaching new life skills and establishing social networks. Supervise Assistant Managers and Lead Staff by managing personnel, interviewing, hiring, and addressing performance issues. Maintain residence operations by coordinating staffing schedules, ensuring clean and safe environments, reviewing timesheets, and preventing or reporting abuse. Collaborate with clinical providers to align services with individual needs and ensure all documentation meets compliance thresholds. This exempt position requires full-time coverage of five days per week, eight hours daily, including at least one weekend day, with on-call flexibility.
Required Qualifications
- High School Diploma or equivalent
- Minimum of two (2) years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders
- High school diploma or equivalent and a minimum of five (5) years of human services experience
- Associate's degree in a human service-related field and a minimum of three (3) years of human services experience
- Bachelor's or master's degree in a human service-related field
- Licensure as a qualified professional (e.g., Physician, Psychologist, Social Worker, Registered Nurse, LMFT, LMHC, Psychoanalyst, or Nurse Practitioner)
- Valid CPR/FA certification
- Valid SCIP certification (OPWDD Only)
- Valid AMAP certification (OPWDD Only)
- Valid TRUST certification (OMH Only)
- Valid G-Tube and Insulin certifications for specific OPWDD programs
- Knowledge of applicable OPWDD or OMH regulations regarding residential services
- Must be efficient, well organized, and have excellent communication and interpersonal skills
- Ability to problem-solve and address conflicts and concerns within assigned program(s)
- Effective decision-making and time management skills
- Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs
- 18 years of age or older
- Valid Driver's License and satisfy criteria to be an agency driver
- Ability to be on-call
- Ability to work a standard, full-time schedule of five (5) days per week and eight (8) hours per day, including at least one weekend day per week, with flexibility as needed to meet program needs
- Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
- Employee is required to effectively communicate both verbally and in writing
- Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
- Employee is required to be able to lift 50 pounds at a time
Desired Qualifications
- One (1) year of supervisory experience for both OPWDD and OMH
- Internal and external candidates with less than one year of supervisory experience will need to successfully complete internal management and supervisory skills training within 120 days of hire or transfer into the role
- For any candidate with one or more years of supervisory experience, this is highly preferred
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