Manager - operations support
On-siteMontréal, Quebec, Canada
Job Summary
Lead, mentor, and supervise the operations support team, planning and organizing daily activities to guide staff toward optimal results. Represent the manufacturing engineering team for all operations escalations and define the department's vision while overseeing compliance with service mandates. Establish and adhere to budgets for operations support activities, identifying efficiency gains to implement changes throughout the organization. Serve as a technical expert resolving complex problems and managing project management risks. Ensure necessary resources are provided and follow up with clients to guarantee efficient task completion. Monitor service efficiency metrics and implement process improvements to support ongoing operations.
Required Qualifications
- Bachelor's degree (or college diploma) in mechanical, electrical, or mechanical engineering, or equivalent
- 5 years of relevant experience or an equivalent combination of education and related experience
- A minimum of 5 years of experience managing or supervising a maintenance team
- Excellent hands-on knowledge of Microsoft Office and Power BI applications
- Strong written and oral communication skills, as well as interpersonal skills
- Bilingual (French and English) in both spoken and written forms
Desired Qualifications
- A compassionate and inspiring leader
- Coaching skills
- Strong problem-solving skills
- Ability to synthesize information across all organizational levels
- Ability to work under pressure and adapt to changing priorities
- Meticulous
- Independence
- Initiative
- Excellent interpersonal skills
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