Manager Operations Key Accounts - Canada
HybridDorval, Quebec, Canada
Job Summary
Lead periodic business review meetings, create action plans, and address customer issues using a strategic communication strategy with Senior Management. Set up customers within IT systems for operational handling and visibility, while initiating yield improvement processes for businesses below or above target levels. Perform in-depth supply chain analysis to identify weak points, monitor KPIs and SOP compliance, and implement corrective actions to ensure quality goals. Work with product teams to build solutions that improve reliability and reduce costs. Requires minimum five years of related experience, proficiency with Microsoft Office, and the ability to lead problem resolution and oversee customer escalations.
Required Qualifications
- Minimum 5 years related experience and/or training or an equivalent combination of education and training
- PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
- Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
- Track record of establishing operational SOP's and conducting reviews
- Taking ownership of and professionally overseeing customer escalations is critical
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