Manager, Onboarding Global & Digital Channels
Hybrid · Toronto, Ontario, Canada
Job Summary
Lead the execution and continuous improvement of client onboarding experiences for Global Transaction Banking (GTB) products, with a focus on Cash Management and Payments. Drive cross-functional initiatives across Product, Technology, Operations, and regional teams to ensure seamless onboarding at scale across Scotiabank's international footprint. Partner with product managers and business segments to deliver onboarding capabilities for the ScotiaConnect channel and GTB services; develop roadmaps, business cases, and MVPs; define user stories with acceptance criteria; review development work; prioritize backlogs; and facilitate end-user testing. Foster a collaborative, results-driven team culture while ensuring compliance with regulatory and risk policies and promoting operational excellence across multi-national, omnichannel onboarding experiences.
Required Qualifications
- Post-secondary education, preferably in business or IT
- 3–5 years experience delivering banking products and/or complex cross-functional initiatives, with strong project management and execution capabilities
- Expert knowledge of agile methodologies (Scrum, Kanban, etc.) and experience collaborating with technology partners
- Strong project management, product ownership, and data analysis skills
- Fluency in Spanish (written and verbal) required to support regional stakeholders and clients
- Experience in GTB, Cash Management, Payments, or client onboarding products and workflows strongly preferred
- PMP, PSPO designation an asset
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