Manager, Omnichannel Operations
On-site · Arlington, Texas, United States
Job Summary
Manager, Omnichannel Operations leading and developing strategies to plan and execute workload for product movement logistics and fulfillment across Omni customer service, including At Your Service, Curbside, and Merchandise Logistics. Directs receiving and processing of merchandise receipts, maintains back-of-house standards, and drives Omni Customer Experience scores and demand metrics. Oversees front-of-house staff with responsibility for customer service, product pickup, returns, and bill payments; ensures achievement of SLAs for Curbside Pick-Up; manages returns of abandoned BOPS/BOSS orders and non-congruent products; collaborates with Asset Protection, Merchandising, and Business Administration; hires, trains, coaches, and evaluates staff; navigates a flexible retail schedule; emphasizes safety, inclusion, and teamwork; requires ability to perform physical duties (heavy lifting, standing, bending, climbing ladders) and maintain a dynamic, customer-focused environment.
Required Qualifications
- 3-5 years of management experience in a retail environment
- High School diploma or equivalent (encouraged to apply)
Desired Qualifications
- 3-5 years of management experience in a retail environment
- High School diploma or equivalent (encouraged to apply)
Additional Requirements
- Requires heavy lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours
- Lifting at least 30 lbs
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Flexible schedule including days, evenings, weekends, and holidays
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