Manager of Support Services
$95,000–$120,000 year
Remote · Pewaukee, Wisconsin, United States or New York City, New York, United States
Pewaukee, Wisconsin, United States or New York City, New York, United StatesRemoteFull Time$95,000–$120,000 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead a Managed Services practice at 2W Technologies, mentoring a team of 6-10 IT specialists while managing escalations and enhancing client relationships. Ideal candidates will have significant experience in IT leadership roles, with a focus on Azure and M365 technologies.
Required Qualifications
- 7+ years running IT/Managed Services teams or major projects
- Deep hands-on knowledge of Azure, M365, networking, and infrastructure
- Proven ability to grow people and hit SLAs
- Experience in customer interaction and executive presentation
- Track record of improving support operations
Desired Qualifications
- B2B professional services experience
- Ability to manage critical incidents effectively
- Experience in mentoring and skill development
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