Manager of Project Implementation
On-siteAustin, Texas, United States
Job Summary
Manage project implementation teams by recruiting, training, and coaching Engagement Managers while allocating resources, setting goals, and removing roadblocks. Identify playbooks for new customer implementation, track key performance metrics including time-to-phase and customer satisfaction, and drive gross margin through chargeability and subcontractor oversight. Facilitate cross-functional delivery for large client accounts, manage scoping and estimating, and coordinate with senior leadership to ensure successful transitions across the customer lifecycle. Cultivate relationships with customers and internal partners to identify process improvements and expand platform usage.
Required Qualifications
- Undergraduate degree
- 7+ years business experience
- at least 3 years experience building and managing project delivery teams
- Experience in project management and implementation management roles in a technology environment
- strong understanding of analysis and project lifecycle methodologies
- Proven experience developing, coaching, and managing remote teams working on multiple complex projects simultaneously
- ability to keep employees engaged, motivated, collaborative, and productive through excellent communication and creative leadership
- Experience in small to mid-size SaaS organization during periods of high growth
- Understanding of key business metrics
- ability to provide strategic analysis and consult with senior leaders
- Ability to foster and maintain strong, collaborative working relationships with your team, customers, and cross functional department
- ability to identify, define and execute on opportunities for improvement
- ability to recommend alternative solutions to process inefficiencies
- Ability to make decisions based on a broad range of issues
- ability to solve a variety of problems typically with very complex scope
- Customer focused with a passion for providing quality service and solid results
- Strong written, verbal, and visual communication skills
- ability to create customer and internal documentation
- presentation skills targeted to executive leadership
- Experience with various CRM, ERP, and or Customer Success tools
- ability to clearly track customer requirements and journey
- Comfort with ambiguity
- An appetite to try new things
- curiosity and excitement to improve your process
- always looking to learn
- asking questions
- not shying away from challenges
Desired Qualifications
- Experience in data catalog, management, and/or governance industry
- Past use of Gainsight for health scoring and client growth tracking
- Masters degree in business, finance/accounting or technical discipline
- Experience with technology implementation in the Business Analytics, Business Intelligence, and AI/ML
- Consulting experience in systems implementation and integration, process re-engineering or a related discipline
- PMP certification
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