Manager of Product Operations
HybridHigh Point, North Carolina, United States
Job Summary
Establish product operations standards covering intake, prioritization, governance, roadmap management, and release handoff practices. Own project and portfolio tracking, dashboards, and operating rhythms to ensure consistent ways of working across product domains. Manage the Product Owner function, including capacity awareness, coaching, and backlog health, while partnering with the Director of Product and Launch & Enablement teams to structure roadmap decisions and stakeholder reporting. Prepare clear executive-ready reports and facilitate operating forums such as intake and backlog reviews. Define and monitor metrics like cycle time and initiative aging to identify process gaps and continuously improve how product work is planned and governed.
Required Qualifications
- 5+ years of experience in product operations, product management, program management, business operations, project management, or related roles
- Experience establishing operating models, governance routines, reporting standards, tools, templates, or product management ways of working
- Experience managing or coaching Product Owners, Product Managers, Business Analysts, or similar product delivery roles
- Strong understanding of agile delivery, backlog management, product roadmaps, portfolio tracking, dependency management, and release handoffs
- Advanced ability to create executive-ready reporting, dashboards, status narratives, and decision-support materials
- Experience with product/project tools such as Jira, Azure DevOps, Aha!, Productboard, Smartsheet, Power BI, Microsoft Planner, or similar platforms
- Strong facilitation skills and ability to create structure in complex, cross-functional environments
- Comfort working with technology, operations, finance, compliance, support, and executive stakeholders
- Pragmatic continuous improvement mindset with strong attention to detail and follow-through
Desired Qualifications
- Experience in regulated, healthcare, public sector, or multi-state operating environments, preferred
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