Manager of Operational Support - Back Office
$31,200,000–$52,000,000 year
On-siteJacksonville, Florida, United States
Job Summary
Manage customer accounts by handling invoicing, collections, and resolving outstanding issues while serving as the escalation point for team, field office, and customer-related concerns. Oversee daily operations for assigned accounts and act as the liaison between the field office and operations/accounting perspectives. Provide technical and professional development for your team through daily feedback, quarterly performance evaluations, coaching, and training. Assess team performance to identify improvement areas and ensure accountability among team members, peers, and supervisors. Maintain a team-oriented environment grounded in fairness, honesty, and open communication.
Required Qualifications
- 1-3 years management experience
- BA / BS degree in Business, Finance or Accounting
- Sr. BOA or equivalent in level and at least 9 months in total tenure
- Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
- Ability to hold team members, peers and supervisors accountable
- Thorough knowledge of business policies and account management practices
- Strong leadership skills, communication skills and work ethic
- Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
- Ability to coach, train and develop all team members
- Ability to assess team performance and identify areas of improvement for the team and its members
Desired Qualifications
- BA / BS degree in Business, Finance or Accounting preferred
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