Manager of Off-Premise Catering & Operations

Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency. Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols. Collaborate with Culinary, Finance, and Marketing on menu innovation execution and the rollout of hot catering solutions. Build scalable playbooks for multi-channel fulfillment, including in-store pickup, delivery service providers, and courier models. Partner with Field Leadership to implement systems for order management, delivery execution, and issue resolution. Monitor DSP performance, manage driver escalations, and vet third-party marketplace requirements. Collaborate with Training to maintain onboarding tools and support field leaders with clear expectations and escalation paths. Monitor operational KPIs tied to accuracy, timeliness, and defects, leading root-cause analysis with Guest Relations. Report to the Director of Operations Services and work cross-functionally with Culinary, Marketing, Training, Guest Relations, Finance, and Field Operations. Travel up to 10% of the time for local and out-of-state store openings and meetings.