Manager of Membership Services
On-siteGreenville, South Carolina, United States
Job Summary
Lead season ticket member service, retention strategy, and fan experience initiatives to maximize customer satisfaction and drive renewal revenue. Develop comprehensive retention plans, oversee communications including renewal campaigns, and design membership benefits to increase engagement. Analyze customer data to identify service improvements, manage systems for accurate tracking, and execute key events like meet-and-greets and VIP experiences. Handle escalated customer service issues with a solutions-oriented mindset. This role supports the Greenville Swamp Rabbits Ticket Sales Department within Spire Sports + Entertainment, fostering long-term relationships with loyal fans in the ECHL hockey market.
Required Qualifications
- Bachelor's degree in Sports Management, Business, Marketing, or related field
- 1-3 years of experience in ticket sales, service, or customer retention (sports or entertainment industry preferred)
- Proven track record of driving high renewal rates and customer satisfaction
- Strong leadership and team management experience
- Excellent communication, interpersonal, and relationship-building skills
- Highly organized with strong attention to detail and ability to manage multiple projects
- Passion for live events, sports, and delivering exceptional fan experiences
Desired Qualifications
- Experience with ticketing platforms (Archtics preferred)
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