Manager of Marquette Hub Sales & Operations
$55,000–$65,000 year
On-site · Chicago, Illinois, United States
Job Summary
Manager of Marquette Hub Sales & Operations leads daily operations across retail, tours, and memberships at the Marquette Hub, ensuring exceptional guest experiences and high operational standards. The role involves coaching Center Coordinators, Shift Leads, and staff; enforcing SOPs for retail, tours, and membership processes; managing cash handling and banking duties; coordinating with The Center leadership on procedures; analyzing attendance to optimize staffing; driving ticket sales, memberships, and program participation; and promoting an inclusive, welcoming environment while providing on-site leadership for openings and closings.
Required Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Strong leadership, organizational, interpersonal, and communication skills
- 3-5 years of supervisory or management experience
- Experience overseeing daily operations, scheduling, resource allocation, and SOPs
- Advanced knowledge of ticketing/point-of-sale systems (Ticketmaster or Ventrata preferred)
- Experience driving sales/revenue through tickets, memberships, and programs
- Ability to train and develop staff
- Commitment to inclusive environment
- Fast-paced, guest-service oriented mindset
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