Manager of IT
On-siteOrlando, Florida, United States
Job Summary
Lead technology operations, cybersecurity, and infrastructure strategy to ensure systems align with business goals. Identify and mitigate security vulnerabilities while enforcing policies to maintain a strong cybersecurity posture and SOC 2 compliance. Oversee core IT infrastructure, including networks, hardware, and virtualization environments, to support scalability and reliability. Manage the IT help desk function to resolve technical issues, establish service standards, and implement ticketing tools for improved efficiency. Provide senior leadership with updates on IT operations, risks, and priorities. Report directly to the VP of Innovation, Procurement, & IT.
Required Qualifications
- 5+ years of progressive IT management experience
- responsibility for infrastructure, operations, cybersecurity, service delivery, and team leadership
- Demonstrated success leading IT teams
- managing projects and budgets
- driving continuous improvement
- Experience with compliance and security programs, including SOC 2
Desired Qualifications
- A Bachelor's degree in Computer Science, Information Technology, Business, or Computer Information Systems
- Strong knowledge of networking, servers, virtualization, backups, and business continuity
- Hands-on experience with Microsoft technologies, Active Directory, Office 365, cloud platforms (AWS, Azure, or GCP), and IT security tools
- Familiarity with IT service management frameworks, project delivery methods, and cybersecurity best practices, including SOC 2
- Familiarity with compliance frameworks such as SOC 2 or ISO 27001
- multi-site IT operations
- distributed workforce support
- enterprise business systems such as ERP and CRM platforms
- Strong communication, problem-solving, and leadership skills
- ability to work effectively across departments
- translate technical concepts for non-technical audiences
- Proven ability to manage vendors
- prioritize competing needs
- align IT strategy with business objectives
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