Manager of Inside Sales Support
On-siteHazelwood, Missouri, United States
Job Summary
Lead, coach, and develop the Inside Sales Support team to ensure consistent, proactive, and high-quality support for key accounts and new business development. Establish clear roles, priorities, and service expectations while balancing workloads to maintain appropriate support levels. Serve as the primary conduit between Sales and Operations, ensuring customer requirements and commercial commitments are clearly documented and communicated before execution. Monitor significant projects, proactively identify risks, and facilitate resolution when expectations or capabilities are misaligned. Own and continuously improve internal processes, standardize order management and reporting, and leverage technology to eliminate manual work. Develop KPIs to measure team effectiveness and partner with leadership to address underlying process gaps rather than managing symptoms.
Required Qualifications
- 5+ years of experience in sales operations, inside sales, customer service, account management, project management, or a related role
- Prior experience leading and developing a customer-facing or sales-support team
- Strong understanding of the order-to-delivery process within a manufacturing environment
- Demonstrated ability to work effectively across Sales, Operations, Supply Chain, Engineering, Finance, and other functions
- Strong leadership, communication, organization, and problem-solving skills
- Ability to manage competing priorities while maintaining strong follow-up and attention to detail
- Experience with ERP and CRM systems
Desired Qualifications
- manufacturing experience
- Infor SyteLine/CSI experience
- Strong technology orientation with an interest in using automation and AI to improve productivity and customer service
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.