Manager of Community Health Worker Services
On-siteSan Bernardino, California, United States
Job Summary
Lead and support a team of 7 Community Health Workers by coaching them to deliver excellent client care while integrating them with care teams in clinics and hospitals. Partner with local community organizations to recruit talented CHWs and collaborate with these groups to connect clients with essential resources. Analyze performance data and reports to monitor team progress, drive results, and use data to achieve program goals and continuously improve systems. Manage a team serving hundreds of clients annually by balancing independent work with direct team and client engagement. This role requires a leader with extensive experience as a CHW or public health professional to manage operations across multiple locations, including occasional evenings or weekends. Candidates must possess strong communication skills, proficiency with CRM tools, and the ability to navigate diverse communities effectively.
Required Qualifications
- Leadership experience with a non-profit or community-based organization
- Extensive experience as a CHW, public health professional, social worker, or case manager
- Deep understanding of healthcare and social service systems, including public benefits enrollment
- Knowledge of community resources and organizations in the Atlanta area
- Comfort analyzing data and using reports to drive performance
- Excellent oral and written communication skills
- Proficiency with email, mobile devices, and CRM tools
- Ability to travel to multiple locations
- College degree required
- Valid driver's license, must own a and have car insurance
- Ability to cover multiple locations
- Ability to pass background check and pre-employment screening
Desired Qualifications
- MSW or MPH preferred
- Bilingual candidates are a plus if you speak Spanish or other languages
- Energetic, organized leader with community engagement and social work or case management experience
- Lead with purpose, accountability, and collaboration, valuing diverse perspectives and ensuring everyone has a voice
- Highly organized, follow through on commitments, and use data to monitor progress
- Own mistakes as learning opportunities and focus on fixing both immediate problems and underlying systems
- Balance independent work with direct team and client engagement
- Strong communication skills and cultural awareness to navigate diverse communities effectively
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