Manager - MHE Technical Trainer
RemoteUnited States
Job Summary
Lead and develop a team of technical trainers, providing coaching, performance management, and professional development to ensure consistent, high-quality training delivery. Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs. Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, new equipment introductions, and business expansion plans. Oversee curriculum development using instructional design principles and adult learning methodologies, ensuring training content is technically accurate and delivered through appropriate modalities including classroom instruction, hands-on labs, e-learning, virtual sessions, and on-the-job coaching. Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technologies, industry trends, and regulatory requirements. Collaborate with HR, Safety, and Operations teams to integrate technical training with broader talent development initiatives, safety protocols, quality programs, and performance management processes. This role requires 6-8 years of progressive experience in technical training, with 50-75% travel to Canada or Mexico required.
Required Qualifications
- Bachelor's degree in a technical field, education, business, or related discipline
- 6-8 years of progressive experience in technical training
- At least two years in a leadership or management role
- Material handling equipment or related industrial equipment experience
- Strong leadership and people management skills
- Experience coaching, developing, and managing technical training teams
- Deep technical knowledge of material handling systems, including mechanical, electrical, hydraulic, and control systems
- Ability to troubleshoot complex equipment issues
- Ability to read technical schematics
- Excellent presentation and communication skills
- Demonstrated expertise in instructional design, curriculum development, and adult learning principles
- Proven ability to design and deliver effective technical training programs
- Experience with writing and/or maintaining documentation such as user manuals and reference guides
- Ability to troubleshoot mechanical and electrical problems on multiple types of equipment
- Ability to read and understand electrical and hydraulic system schematics
- Project management capabilities
- Proven ability to manage multiple initiatives simultaneously while meeting deadlines and quality standards
- Proficient with Microsoft Office Suite
- Ability to obtain MHE operator trainer certification
Desired Qualifications
- Material handling equipment or related industrial equipment experience
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