Manager, Membership Experience (57335)
On-siteOklahoma City, Oklahoma, United States
Job Summary
Manage corporate season ticket accounts, generate revenue, and oversee suite order logistics. Act as the lead contact for suite partners, building relationships and meeting individual needs through regular updates and feedback. Coordinate event execution, including scheduling and catering, while monitoring suites pre-games and resolving member complaints to drive renewals and upsells. Develop strategic client engagement plans, track account activity in Microsoft Dynamics, and maintain constant communication loops regarding packages and promotions. Serve as the main representative between PSC, suiteholders, and sales staff for all suite catering orders.
Required Qualifications
- 2+ Years working in Ticket Service or Sales
- Customer service experience
- Excellent interpersonal, communication, and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
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