Manager, Member Success
On-site · Washington, District of Columbia, United States
Job Summary
Manager, Member Success responsible for leading the executive member experience across Health Evolution’s remote programs and events. Build one-on-one relationships with executive members, manage onboarding and KPI reporting, tailor program recommendations, drive member retention and renewals, collaborate cross-functionally to elevate the member experience, refine support processes, and serve as the internal voice for member insights. Requires strong communication with executives, analytical skills, ability to work independently in a remote environment, and a Bachelor’s degree with 4+ years in professional customer success or support. Proficiency in Salesforce, Word, Excel, and PowerPoint is expected, with advanced Excel skills valued. Familiarity with healthcare systems and a passion for delivering high-touch, white-glove member experiences is important. Benefits include remote work, competitive compensation, comprehensive health coverage, flexible PTO, 401k match, and inclusive employer practices.
Required Qualifications
- Bachelor’s degree
- 4 or more years of work experience in a professional customer success or support role
- Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
- Demonstrated ability to communicate effectively with executives and colleagues
- Strong analytical skills
- Ability to work independently, but collaboratively in a remote environment
- Demonstrated curiosity in our healthcare system and the people who make it better
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