Manager, Member Engagement & Activations
On-siteKnoxville, Tennessee, United States
Job Summary
Manage and continuously enhance rewards, benefits, merchandise, collectibles, and experiences for Regal loyalty and subscription members. Oversee the Reward Center lifecycle, including sourcing, launches, inventory management, fulfillment, replenishment, and retirement of rewards. Build and manage relationships with vendors, suppliers, licensors, fulfillment partners, and partners to expand member offerings. Analyze redemption activity, member feedback, performance metrics, and marketplace trends to optimize rewards and experiences. Collaborate with Loyalty Strategy, Marketing, Film, Operations, Technology, Finance, Creative, Analytics, and Guest Services teams to deliver seamless member experiences. Requires 4–6 years of experience in loyalty, customer engagement, merchandising, or vendor management. Based in Knoxville, Tennessee, with hybrid, field-based, or remote options.
Required Qualifications
- 4–6 years of experience in loyalty, customer engagement, merchandising, e-commerce, experiential marketing, vendor management, or a related field
- experience managing products, rewards, benefits, events, inventory, fulfilment operations, or customer engagement programs
- demonstrate strong project management, organizational, and relationship-building skills while balancing multiple priorities
- excellent communication skills
- strong attention to detail
- passion for delivering outstanding customer experiences
- experience supporting loyalty, rewards, subscription, or membership programs within entertainment, retail, hospitality, or another consumer-facing industry
Desired Qualifications
- ideally have experience supporting loyalty, rewards, subscription, or membership programs within entertainment, retail, hospitality, or another consumer-facing industry
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