Manager, Marketing Operations - NAM
On-site · North Vancouver, British Columbia, Canada
Job Summary
Manager, Marketing Operations – NAM role at Arc’teryx focusing on maintaining and evolving an integrated GTM calendar, driving cross-functional campaign workflows, defining KPI standards, budget tracking, and mentoring teams. The role emphasizes building scalable playbooks, improving operational efficiency across marketing functions, and aligning with Global Marketing, Regional partners, and Commercial teams. Core activities include managing end-to-end campaign workflows, establishing clear ways of working with Creative/Brand/Digital/Retail/E-Comm/Product, ensuring on-time delivery, and leading through calm, credible influence. Candidate should have a bachelor’s degree, 5+ years of marketing/brand operations experience, proficiency with marketing workflows/tools (e.g., Monday.com), strong communication and stakeholder management, and a detail-oriented, collaborative leadership style.
Required Qualifications
- Bachelor’s degree or post-secondary education in marketing, business or a related field
- 5+ years of operations experience in marketing, creative, or brand operations
- experience delivering multi-channel campaigns in complex, product-based organizations
- experience managing budgets, resources, and schedules
- knowledge of marketing operations fundamentals: intake, prioritization, campaign planning, cross-functional coordination, and launch readiness
- familiarity with marketing workflows and enabling tools (e.g., Monday.com)
- skills in workflow design, troubleshooting, and improving operational efficiency
- highly organized and detail-oriented
- practical understanding of end-to-end marketing processes across channels and teams
- experience with creative/production workflows (digital, print, photo, video)
- ability to translate ideas and strategy into executable plans
- effective working style with creative organizations while protecting speed, clarity, and standards
- strong communication, influencing, and presentation skills
- collaborative, resilient, solutions-oriented leadership
- commitment to high standards and finding best solution
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