Manager, Managed Cloud Services LATAM
HybridSão Paulo, São Paulo, Brazil
Job Summary
Oversee daily operations for SAS Managed Cloud Services (SMCS) customers across LATAM, managing service delivery for enterprise software deployment, configuration, monitoring, incident resolution, and disaster recovery. Direct a regional delivery team including Service Delivery Managers, Cloud Tech Leads, Project Managers, and Technical Architects to ensure exceptional customer satisfaction and high-quality service execution. Collaborate with global leadership to drive regional revenue growth, support pre-sales inquiries, and establish cloud service strategies while serving as the regional escalation point for SMCS leadership. Maintain comprehensive understanding of region-specific regulatory requirements and control families to align with audit expectations.
Required Qualifications
- 10 years of experience leading highly technical customer facing Managed Services, or consulting teams
- Demonstrated experience building high performance teams from the ground up
- Bachelor's degree in MIS, IT, Engineering, or Software Development
- Resides in Sao Paulo, SP Brazil for hybrid work
- Fluent in English, Portuguese and Spanish
- Avilable to travel as needed
Desired Qualifications
- Experience with SAS Software and Solutions
- Experience working with hyperscale cloud providers – Azure, AWS, or GCP
- MBA, or structured leadership training focused on implementing high performance teams
- P&L accountability and previous experience running a profitable Managed Service
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