Manager, Managed Cloud Services LATAM
HybridSão Paulo, São Paulo, Brazil
Job Summary
Oversee daily operations for SAS Managed Cloud Services (SMCS) customers across LATAM, managing service delivery for enterprise software deployment, configuration, monitoring, incident resolution, and disaster recovery. Lead a regional delivery team including Service Delivery Managers and Cloud Tech Leads to ensure exceptional customer satisfaction and drive regional revenue growth. Collaborate with global leadership to establish cloud service strategies, support pre-sales inquiries, and maintain compliance with local regulatory requirements. Manage the entire customer lifecycle from pre-sales to renewal while acting as the regional escalation point for SMCS leadership.
Required Qualifications
- 10 years of experience leading highly technical customer facing Managed Services, or consulting teams
- Demonstrated experience building high performance teams from the ground up
- Bachelor's degree in MIS, IT, Engineering, or Software Development
- Resides in Sao Paulo, SP Brazil for hybrid work
- Fluent in Portugues and Spanish
- Avilable to travel as needed
Desired Qualifications
- Experience with SAS Software and Solutions
- Experience working with hyperscale cloud providers – Azure, AWS, or GCP
- MBA, or structured leadership training focused on implementing high performance teams
- P&L accountability and previous experience running a profitable Managed Service
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