Manager, Mail Services & Indexing
On-siteZionsville, Indiana, United States
Job Summary
Oversee daily mailroom operations including sorting, processing, and distributing incoming and outgoing mail and packages while managing multi-functional teams responsible for inbound/outbound mail processing, check handling, and document classification and indexing. Lead Operation Supervisors and Team Leads to ensure teams meet performance benchmarks for speed and accuracy, establishing and monitoring individual performance metrics. Develop and maintain standard operating procedures (SOPs) for all mailroom functions and indexing, coordinate with postal services and vendors, and manage postage accounts and metering systems. Refine document routing workflows, leverage automation to develop efficiencies, and ensure compliance with regulatory requirements for document handling and retention.
Required Qualifications
- High school diploma or GED
- 3-5 years of mailroom or document management experience
- At least 2 years of supervisory or team leadership experience
- Excellent communication skills both verbal and written
- Proficiency with policy administration systems and Microsoft Office Suite
- Ability to stand, walk, lift, and operate mailroom equipment for extended periods of time
- Full-time, in-office, five days per week, Monday through Friday 8:00 am to 5:00 pm
Desired Qualifications
- Associate's or Bachelor's degree
- Preferred Certification in Records Management or related field
- Experience with enterprise document management systems, workflow management, and/or imaging systems
- Knowledge of compliance requirements (HIPAA, SOX, etc.) as applicable to industry
- Lean Six Sigma or process improvement certification
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