Manager, Life & Disability Management
$99,177–$119,013 year
RemoteOntario, Canada or Montréal, Quebec, Canada
Job Summary
Oversee the implementation and application of all programs and processes related to STD and LTD disability claims, including specialized areas such as mental health and complex disability management. Apply strong business acumen to balance quality, cost, duration, and risk while maintaining a customer-focused approach. Ensure accountability for results through disciplined execution, performance monitoring, and timely decision-making. Lead initiatives that reduce claim duration, escalation exposure, and variability using data and evidence to drive decisions. Deliver operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners. Build trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes. Lead workforce planning, recruitment, performance management, and succession planning while coaching and developing others to strengthen leadership capability.
Required Qualifications
- A bachelor's degree in a relevant program and/or a combination of relevant work experience
- Minimum of 10 years' experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD)
- Minimum of 5 years' progressive leadership experience, including direct leadership of professional teams
- Demonstrated track record of coaching, developing, and performance‐managing leaders and individual contributors, with a focus on building future leadership capability
- Proven experience leading teams through change and evolving business priorities
- Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management
- Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes
- Proven strategic mindset with the ability to translate organizational goals into operational plans and results
- Strong execution capability, ensuring initiatives are effectively implemented and sustained
- Experience facilitating change and leading teams through evolving priorities and complexity
- Engaging communicator with the ability to influence, build trust, and strengthen partnerships
- Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness
- High integrity, accountability, and adaptability in a complex disability claims environment
Desired Qualifications
- Bilingualism in French and English is preferred
- Proven experience leading teams through change and evolving business priorities
- Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset
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