Manager, Legal Support Services
On-siteMexico City, Mexico City, Mexico
Job Summary
Lead the Mexico City office from the ground up, managing attorneys and legal analysts while carrying your own substantive legal workload on complex commercial agreements, NDAs, and DSAR reviews. Direct hiring, onboarding, and performance management to build a high-performance team culture, serving as the primary partner to US legal operations and overseeing operational reporting on case volume and SLA compliance. Establish the operational rhythm, document institutional knowledge, and drive process improvements across the new hub. This player-coach position defines the standards for Salesforce's emerging legal support capacity in Latin America.
Required Qualifications
- Law degree (J.D. or equivalent); admitted to practice in Mexico or another jurisdiction
- 5+ years of legal experience, including meaningful time in commercial contracts or transactional work
- Prior people management experience — you have hired, developed, and managed attorneys or legal professionals before
- Strong English written and verbal communication skills
- Demonstrated ability to balance substantive legal work with operational and people management responsibilities
- Comfort with data and metrics — you can read a dashboard, identify what the numbers are telling you, and communicate it clearly to stakeholders
- Highly organized with strong judgment about how to triage and prioritize in a high-volume environment
- High degree of professionalism and discretion; able to handle sensitive matters with appropriate care
Desired Qualifications
- In-house legal experience, particularly at a technology or SaaS company
- Experience building or standing up a new team, office, or function
- Familiarity with data privacy regulations (GDPR, CCPA, LFPDPPP) and DSAR workflows
- Experience working with Salesforce CRM or contract lifecycle management tools
- Exposure to legal operations, process improvement, or working alongside a legal ops or shared services team
- Comfort navigating ambiguity and working across time zones with a distributed team
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