Manager, Legal Research Solutions
On-siteChicago, Illinois, United States or Atlanta, Georgia, United States
Chicago, Illinois, United States or Atlanta, Georgia, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Conduct complex legal research, citation validation, and negative-history reviews while developing saved searches, alerts, and best-practice guidance. Own the legal research product roadmap, evaluate new features, coordinate pilot programs, and manage release communications. Serve as the primary point of contact for user inquiries, support triage, and vendor relationship management across attorneys, paralegals, and business professionals. Monitor adoption metrics, prepare recurring reports, and analyze usage trends to drive continuous improvement initiatives.
Required Qualifications
- 3+ years of legal research experience in a law firm, corporate legal department, court, law library, or similar legal environment
- Advanced proficiency with legal research solutions and legal research workflows, including citation validation, negative-history review, and primary and secondary source research
- Strong understanding of research strategy, citation standards, and practical legal research methodologies
- Demonstrated ability to manage user support requests, issue escalation, and competing priorities while maintaining strong ownership and follow-through
- Strong written, verbal, and interpersonal communication skills, including the ability to explain research tools, product functionality, recommended workflows, and support guidance clearly to attorneys, paralegals, business professionals, vendors, and firm leadership
- Ability to analyze usage data, feedback, support trends, and product information to identify patterns, risks, opportunities, and practical recommendations
- Exceptional organizational skills, high attention to detail, strong analytical and problem-solving abilities
- This position is subject to our drug‐free workplace policy, which includes the ability to pass a pre‐employment drug screen
- Employees may be subject to reasonable‐suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook
Desired Qualifications
- J.D., MLIS, Paralegal Certificate, or equivalent legal research experience preferred
- Experience with Thomson Reuters products, including Practical Law, Drafting Assistant, Litigation Analytics, Quick Check, KeyCite, Precision, and related solutions is preferred
- Experience in Knowledge Management, Legal Technology, Legal Operations, Innovation, Change Management, Product Ownership, or related disciplines is preferred
- Familiarity with backlog management, user research, pilot programs, release planning, roadmap communication, and adoption campaigns is preferred
- Experience utilizing dashboards, surveys, utilization reports, and metrics to evaluate adoption, user satisfaction, and product effectiveness is preferred
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