Manager, Learning & Development
$31,200–$31,200 year
On-siteMiami, Florida, United States
Job Summary
Develop and execute sales training strategies aligned with organizational priorities, partnering with Sales leadership to identify performance gaps and learning opportunities. Lead the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors, overseeing formats including instructor-led sessions, webinars, virtual learning, and blended programs. Manage the Learning & Development team of Lead Trainers and facilitators, ensuring content remains current while leveraging AI tools and learning technologies to enhance engagement. Oversee key initiatives such as Seminars at Sea, conferences, and trade events, handling budgets, vendor relationships, and administrative functions including contracts and purchase orders. Track key performance indicators to evaluate training effectiveness and recommend enhancements based on data trends. This full-time, onsite role in Miami requires approximately 25% travel for ship visits and industry events, reporting to the Senior Director, Trade Marketing.
Required Qualifications
- Bachelor's degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field
- 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement
- Proven experience leading a team
- Project leadership
- Miami-based role
- approximately 25% travel
- including ship visits
- Seminars at Sea
- conferences
- industry events
- field engagement with Sales teams
- Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes
- Strong expertise in instructional design
- Curriculum development
- learner engagement
- Exceptional presentation and facilitation skills
- ability to engage audiences at all levels
- Strong leadership and influencing skills
- ability to build relationships across functions
- Proven mentoring and coaching skills
- Excellent project management and organization skills
- Strong analytical mindset
- ability to interpret data
- translate insights into actionable recommendations
- Previous experience evaluating learning effectiveness
- measuring ROI
- Advanced Microsoft Office skills
- particularly PowerPoint
- particularly Excel
- Experience with Power BI
- similar reporting and visualization tools
- Experience with LMS platforms
- digital learning technologies
- Familiarity with AI tools such as Microsoft Copilot
- their application within learning and development
- Experience with Canva
- similar content design platforms
- Excellent written and verbal communication skills
- High attention to detail
- strong accountability
- execution capabilities
- Ability to manage multiple priorities
- perform effectively in a fast-paced environment
- Experience managing budgets
- vendors
- purchase orders
- invoice processing
Desired Qualifications
- Cruise and/or travel industry experience
- particularly supporting sales organizations
- travel advisor channels
- Demonstrated experience developing and implementing large-scale learning initiatives
- Strong facilitation and executive presentation skills
- Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes
- Strong expertise in instructional design
- curriculum development
- learner engagement
- Exceptional presentation and facilitation skills
- ability to engage audiences at all levels
- Strong leadership and influencing skills
- ability to build relationships across functions
- Proven mentoring and coaching skills
- Excellent project management and organization skills
- Strong analytical mindset
- ability to interpret data
- translate insights into actionable recommendations
- Previous experience evaluating learning effectiveness
- measuring ROI
- Advanced Microsoft Office skills
- particularly PowerPoint
- particularly Excel
- Experience with Power BI
- similar reporting and visualization tools
- Experience with LMS platforms
- digital learning technologies
- Familiarity with AI tools such as Microsoft Copilot
- their application within learning and development
- Experience with Canva
- similar content design platforms
- Excellent written and verbal communication skills
- High attention to detail
- strong accountability
- execution capabilities
- Ability to manage multiple priorities
- perform effectively in a fast-paced environment
- Experience managing budgets
- vendors
- purchase orders
- invoice processing
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.