Manager, Knowledge Design & Integration

Identify, design, and support AI-enabled knowledge solutions, decision-support tools, automated workflows, and internal or client-facing platforms in partnership with Innovation and related teams. Guide teams through change driven by AI, automation, and emerging knowledge technologies, emphasizing responsible adoption, value realization, and continuous improvement. Promote a product-oriented mindset by encouraging teams to design, iterate, and scale knowledge tools and solutions. Provide mentorship through coaching, priority-setting, and ongoing development, empowering employees to take ownership of their responsibilities, share expertise, and provide constructive feedback. Balance workloads within and across teams by aligning responsibilities with skills and capacity, ensuring the right people are in the right roles. Manage staff performance on a day-to-day basis, conduct bi-annual check-ins, make recommendations on compensation and bonuses, and participate in hiring through interviewing and staffing recommendations. Maintain transparency by keeping employees informed of departmental and Firm objectives, priorities, and progress. Assist the Director of Knowledge Management in developing, maintaining, and executing a long-term strategy for knowledge and information asset development aligned with business goals and stakeholder input, while pioneering organizational change through close partnership with business leaders across the Firm. Acquire and maintain deep understanding of industry practices, trends, benchmarking data, and competitive intelligence to inform strategic decision-making. Employ analytics, modeling, and performance metrics to assess adoption, impact, and value of knowledge- and AI-enabled solutions, translating insights into actionable recommendations that inform investment decisions, roadmap planning, and continuous improvement. Serve as a strategic advisor to practice leadership on the effective use of knowledge, data, automation, and AI to improve efficiency, consistency, and service delivery. Propose and maintain processes and best practices that ensure high-quality, complete, and accurate data, as well as effective sharing and utilization of the Firm's knowledge and information assets. Research knowledge management tools, trends, and methods to continually enhance knowledge platforms, practice-specific applications, and overall function effectiveness.