Manager, IT Operations
$153,000–$269,000 year
HybridSan Francisco, California, United States
Job Summary
Lead and develop the San Francisco IT Operations team by coaching staff, managing contractors, and rolling up your sleeves on escalated issues to deploy new systems and processes. Build dashboards tracking helpdesk metrics like CSAT and SLAs to identify root causes and drive solutions, while proactively addressing bottlenecks in access requests and lifecycle management. Partner cross-functionally to solve business needs, lead IT projects from concept to completion, and ensure hardware/software procurement aligns with budget forecasts. This full-time hybrid role includes at least two days in the office.
Required Qualifications
- 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
- 5+ years of direct IT support experience
- Experience working with remote teams, multiple offices, and different time zones
- Ability to partner with both technical and non-technical collaborators on a global level
- Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools
- This is a full time hybrid role that will be held from our San Francisco Hub with at least 2 days in office per week
Desired Qualifications
- Excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations
- Demonstrated leadership style focused on team development, accountability, and building resilient systems and processes
- Experience managing vendors and contractor workforces
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