Manager, IT & Business Systems
HybridChicago, Illinois, United States
Job Summary
Manage day-to-day technology operations including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, and device coordination. Partner with teams to improve core business systems, workflows, and integrations while coordinating external support for complex improvements. Enhance data quality, accessibility, and reporting capabilities through validation, dashboards, and responsible use of AI tools and connectors. Maintain practical technology controls, documentation, and security frameworks aligned with CIS Controls, GDPR, and vendor risk assessments. Lead vendor and partner management to ensure accountability and sustainable processes across global functions.
Required Qualifications
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent practical experience
- 5 to 10 years of progressively responsible experience in IT operations, business systems, technology support, systems administration, or related roles
- Experience managing user support, ticketing, access administration, onboarding, offboarding, and day to day technology operations
- Experience administering and supporting business systems or core technology platforms
- Experience with Microsoft 365 or similar collaboration and productivity environments
- Experience supporting system integrations, APIs, data exchange processes, or automation tools, including the ability to troubleshoot basic integration issues
- Experience managing technology vendors, consultants, or external service providers
- Strong project coordination, organization, documentation, and follow through skills
- Strong communication skills and the ability to explain technical issues in practical business language
- Hybrid in Chicago
Desired Qualifications
- Experience supporting global or multi country organizations
- Experience with ERP, CRM, HRIS, fundraising, finance, inventory, or reporting systems
- Experience with API documentation, field mapping, workflow automation, integration platforms, or low code automation tools
- Experience with data quality, reporting, dashboards, business intelligence, analytics platforms, or data governance
- Experience supporting cybersecurity administration, access management, business continuity, CIS Controls, privacy compliance, GDPR, vendor risk assessments, Data Processing Agreements, or Data Transfer Agreements
- Familiarity with practical uses of AI tools, AI connectors, automation, or emerging technologies to improve organizational effectiveness
- Experience working in nonprofit, international development, or mission driven organizations
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