Manager, Inside Sales - Irvine
$85,600–$107,000 year
On-siteIrvine, California, United States
Job Summary
Lead the Ownership Loyalty Program in Irvine by retaining current lessees up to 12 months before lease maturity through strategic engagement, pipeline management, and complex opportunity support. Coach and develop the Associate Manager and approximately 10 advisors while inspecting execution, analyzing data, and forecasting demand to drive quarterly sales and delivery targets. Maintain a disciplined operating rhythm including morning meetings, CRM inspections, and coaching, while partnering with cross-functional teams to improve automated journeys and utilize AI for operational efficiency. Own executive reporting, headcount planning, and performance management, ensuring the team achieves retention and conversion goals within a seven-day operation.
Required Qualifications
- 5+ years of experience in sales or customer-facing operations
- at least two years of people-leadership experience
- Contact-center leadership and direct-to-consumer or comparable high-volume consumer sales experience
- experience managing phone-based or digital sales teams
- Proven ability to achieve sales targets while directly engaging customers
- coaching sales behaviors
- inspecting execution
- managing pipeline
- forecasting
- conversion
- productivity
- retention metrics
- Demonstrated experience recruiting, interviewing, hiring, developing, and managing employee performance
- corrective action when required
- Salesforce or other CRM experience
- ability to inspect opportunities
- customer activity
- pipeline stages
- notes
- next steps
- reporting
- Advanced proficiency in Microsoft Excel or Google Sheets
- experience using project-management tools
- building dashboards
- analyzing performance
- preparing executive business reviews, memos, and presentations
- Strong analytical skills
- written skills
- verbal skills
- presentation skills
- cross-functional influencing skills
- ability to translate complex data and customer trends into clear insights and action plans
- ability to obtain and maintain local sales licenses if applicable
- work a flexible schedule based on the needs of a seven-day operation
- travel up to 25%
Desired Qualifications
- experience leading frontline leaders or Associate Managers
- Automotive, electric-vehicle, lease-retention, or loyalty-program experience
- practical experience using AI and automation to improve work
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