Manager - Inside Sales
On-siteCaldwell, Idaho, United States
Job Summary
Own the store's overall business to drive efficiency and grow sales by leveraging financial and operational reports to make decisions. Understand sales trends and lead the team to drive growth in core businesses, while assessing competition and using customer insights to become the destination of choice. Lead an efficient operation to fund the sales culture, always demonstrating a culture of ethical conduct and safety. Lead a confident, knowledgeable sales force that delivers a differentiated experience, prioritizing the guest over tasks and investing in training to enhance skills. Manage a large team of hourly employees, handling recruiting, talent management, and conflict resolution while holding the team accountable.
Required Qualifications
- Knowledge of customer service fundamentals
- Experience in building and managing a customer-first culture across the store
- Skills in retail business financials (e.g. payroll, profit and loss)
- Skills in driving sales growth
- Experience creating store-specific strategies
- Experience managing your team to deliver results
- Knowledge of retail business fundamentals for the total store
- Knowledge of sales trends
- Knowledge of inventory management
- Knowledge of pricing and promotions strategies
- Experience making business decisions by assessing market competition
- Experience understanding customer insights
- Experience using feedback to drive the business
- Experience managing a large team of hourly employees
- Experience managing leaders
- Skills in recruiting
- Skills in selecting
- Skills in talent management
- Skills in talent planning across all departments
- Customer sales and service-minded
- Positive attitude
- Curiosity in every possible way
- Strong interpersonal and communication skills
- Strong cognitive skills
- Problem analysis skills
- Decision making skills
- Financial and quantitative analysis skills
- Ability to manage conflict
- Ability to lead
- Ability to hold others accountable
- Ability to relate well with and interact with all levels of the organization
- Welcoming and helpful attitude
- Ability to manage workload
- Ability to prioritize tasks independently
- Proactive attitude
- Organized attitude
- Understanding of the LEAN philosophy
- Employment eligibility to work in the United States
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