Manager (Ins. Processing, Cust. Service, and Shipping Staff)
On-siteEmmaus, Pennsylvania, United States
Job Summary
Oversee daily operations of Customer Service, Insurance Processor, and Shipping staff by reviewing production reports in Ring Central and Salesforce to ensure quality standards. Facilitate morning stand-ups, schedule monthly one-on-ones, and conduct weekly audits of completed tasks, documenting findings and addressing critical errors immediately. Act as the primary liaison between the team and the CEO, communicating workflow changes, providing annual performance feedback, and alerting leadership to monetary concerns. Create and implement cross-training schedules, develop job workflows, and update the Ring Central knowledge folder. Demonstrate strong leadership, coaching, and communication skills while adhering to company compliance policies. Requires 3 years of supervisory experience, with Ring Central and Salesforce proficiency preferred.
Required Qualifications
- Strong interpersonal skills and the ability to effectively communicate and interact with co-workers and customers
- Strong organizational, prioritizing and planning skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize assignments
- Ability to solve problems in standardized situations
- Strong attention to detail with proven ability to work independently, accurately and efficiently
- Must be organized, flexible and adaptable to changing requests and requirements
- Experience using e-mail systems for ongoing communication
- 3 years of supervisory experience required
Desired Qualifications
- Ring Central experience a plus
- Prior DME insurance company experience helpful
- Knowledge of Salesforce database a plus
- Demonstrated leadership, coaching and team building skills
- Knowledge of medical billing, insurance contracting and credentialing a plus
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