Manager, Infrastructure & Client Services
On-site · Calgary, Alberta, Canada
Job Summary
Manager, Infrastructure & Client Services leading and guiding Infrastructure and Client Services teams to modernize core infrastructure (server, storage, network, cloud), deliver secure and scalable solutions, and provide exceptional end-user technology support. Responsible for prioritizing improvement opportunities, developing lifecycle plans, owning the technology roadmap for core systems including pipeline-operations support, ensuring regulatory and cyber security standards, aligning ITIL-aligned processes, disaster recovery and business continuity planning, and delivering a consistent, high-value customer experience across Service Desk, deskside, and field support. Works with business partners and architecture teams to design solutions, manages project delivery, and builds a high-performing, collaborative team culture focused on safety, integrity, respect, and excellence.
Required Qualifications
- Post-secondary education in Information technology, computing science or computer engineering, or related discipline
- Preferred certifications include ITIL Foundation or higher, PMP, SIAM, or Lean IT
- A minimum of 10 years progressive experience, with at least 3+ years in a people management or senior supervisory role with accountability for team performance and delivery
- Core infrastructure expertise, including networks, servers, operating systems, architecture, storage, cloud, and operational technology (OT)
- Working knowledge of ITIL principles and the ability to apply ITIL practices effectively
- Experience with Microsoft technologies, including M365, Azure, Active Directory, Windows, and Windows Server
- Experience with ServiceNow and reporting tools
- Familiarity with Tanium
- Experience supporting Service Desk and deskside operations
- Knowledge of project delivery methodologies and frameworks
- Experience with disaster recovery and business continuity planning, testing, and execution
- Demonstrated ability to lead and mentor teams, with strong communication and collaboration skills
- Willingness to travel and ability to work outside regular hours as needed
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