Manager In Training - Brookline, MA

The Manager-in-Training (M.I.T.) leads the team to deliver an exceptional customer experience by learning VIP’s culture and management processes, preparing to lead associates and ensure safe operations, scheduling, training, and coaching to meet customer needs. Responsibilities include hiring and developing a capable team, ensuring LMS and vendor trainings, verifying ASE certifications, coordinating proper scheduling across all hours of operation, training and supporting staff in the 5 for 5 process to educate customers about vehicle conditions and required solutions, routing work orders to technicians based on first-available capability, attending off-site trainings, maintaining facility and equipment, enforcing the service Code of Ethics and regulatory compliance, and performing other duties as required. Strong leadership, communication, organizational, and automotive industry knowledge are essential, as is the ability to maintain a clean, safe, and compliant service environment.