Manager, Implementation and Program Delivery
On-siteDallas, Texas, United States
Job Summary
Own post-signature implementation by serving as the accountable owner for every initiative from contract execution through full Business Unit adoption. Build genuine relationships with Business Unit stakeholders to drive behavior change, partnering with Category Managers upstream to design realistic adoption plans before RFP close. Run a standing governance cadence to maintain visible tracking of status, blockers, and next steps, surfacing at-risk initiatives early. Diagnose and resolve adoption barriers by determining whether issues stem from compliance, vendor delays, or system gaps, then manage change through stakeholder-specific plans using influence and rapport before escalating with data-driven asks. Track realized value by distinguishing contracted savings from savings actually achieved in practice.
Required Qualifications
- 4–7 years in project/program management and organizational change management
- Demonstrated experience influencing stakeholders who did not report to them, ideally across multiple business functions
- Background in a customer-facing, service-delivery, or account management environment, with a genuine 'the client's success is my success' mentality
- Experience running structured change efforts — communication plans, adoption tracking, resistance management — not just project timelines
- Relationship building: builds real rapport with Business Unit stakeholders; is sought out and trusted, not avoided
- Customer service mentality: proactive, responsive, and takes ownership of the BU's experience through the full transition
- Change management: builds the case for why a BU should change, and works resistance through relationship rather than premature escalation
- Program governance: creates simple, visible tracking that surfaces risk early
- Executive communication: summarizes stalled initiatives crisply for leadership, with a clear ask, without skipping the relationship-first approach
- Fast learner in unfamiliar domains: comfortable getting conversant in sourcing/procurement concepts quickly without prior background
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