Manager II, Operations
$80,600–$100,800 year
On-siteHurlock, Maryland, United States
Job Summary
Oversee assigned fleet operations, including driver board coverage, customer service, safety, and DOT compliance, while managing financial performance through cost control and profitability analysis. Direct managers in executing plans for forecasted freight volumes and equipment needs, and train staff on daily processes to identify and implement enhancements. Communicate with customers and internal departments to resolve ramp, driver, and account issues, and compile reports on operational and service metrics to monitor key performance indicators. Work any shift to satisfy scheduling demands, including nights and weekends, while serving as an escalation point for customer and ramp safety.
Required Qualifications
- High School Diploma/GED
- 4-5 years of supervisory experience and/or military equivalent
- Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field
- 2-3 years of supervisory experience and/or military equivalent
- Valid driver's license with a clean motor vehicle record as per J.B. Hunt standards
- Ability to work across multiple shifts including nights and/or weekends if needed
- Willingness to travel to account, customer, and company event locations when applicable
- GED (Required)
- High School (Required)
- Non Commercial Driver's License - Department of Transportation
Desired Qualifications
- Ability to process information with high levels of accuracy
- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
- Ability to accurately analyze situations and reach productive decisions based on informed judgment
- Ability to adapt to changing environments
- Establish and maintain healthy working relationships with clients, vendors, and peers
- Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
- Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to develop and track challenging goals that support business strategies
- Knowledge of business metrics and Key Performance Indicators (KPIs)
- Ability to form and manage effective teams
- Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans
- Fortune 500 experience
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