Manager I - Operations
$60,000–$65,000 year
On-site · Arlington, Virginia, United States
Job Summary
Manager I - Operations leads day-to-day operations across OTG’s hospitality concepts, overseeing scheduling, onboarding, training, and compliance to ensure high-quality guest experiences. Responsible for staffing, maintaining safety and quality standards, driving onboarding plans, and communicating OTG policies to Crewmembers while guiding multi-site operations and budget considerations. The role requires strong leadership, hospitality experience in restaurants or retail, proficient use of Microsoft Suite, and flexible availability to cover early mornings, nights, weekends, and holidays. The position emphasizes team motivation, safety, and adherence to audits and policies to deliver consistent, high-energy service across locations.
Required Qualifications
- 3–5 years in management in full-service restaurants or retail
- Stellar communication skills
- Fluent in Microsoft Suite (Microsoft Excel)
- Flexibility to work early mornings, nights, weekends, holidays
- Experience leading onboarding and training programs
- Ability to lead scheduling and staffing across multiple concepts (retail, QSR, full-service)
- Commitment to safety and compliance with policies and standards
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