Manager I, Field Software
On-siteHwaseong-si, Gyeonggi-do, South Korea
Job Summary
Manager I, Field Software at ASM Korea leads and develops a team of Field Software Engineers responsible for installation, maintenance, troubleshooting, and optimization of ASM’s advanced semiconductor equipment at customer sites. Serves as people leader and technical escalation owner, ensuring effective resolution of software-related field issues while maintaining customer satisfaction, tool performance, and service quality. Collaborates with local customers, global software engineering teams, QA, field service, process, and cross-functional teams to drive issue resolution, software deployment, continuous improvement, and team capability development. Responsibilities include team leadership, escalation management, troubleshooting software/electromechanical issues, collaboration with global teams on development and bug resolution, customer engagement to clarify requirements and support qualification/upgrade activities, root cause analysis and preventive actions, and promoting safety and high-quality documentation. Required: 15+ years in relevant fields, advanced degree in related disciplines, leadership and escalation management, strong software troubleshooting skills, C++/C# debugging, bilingual communication (Korean & English), willingness to travel and work in cleanrooms. Preferred: 2+ years of people leadership, experience with global engineering collaboration, semiconductor customer support in Korea, familiarity with equipment automation or tool control software.
Required Qualifications
- 15+ years of experience in semiconductor equipment, field software, or technical support
- Bachelor’s or Master’s degree in Software Engineering, Computer Science, Electrical Engineering, or related field
- Proven leadership and customer escalation management experience
- Strong technical background in software troubleshooting and electromechanical systems
- Hands-on experience with C++ or C# debugging, log analysis, and IDE tools
- Effective communication skills in Korean and English
- Leadership mindset with ability to coach and motivate engineers
- Willingness to travel and work in cleanroom environments
Desired Qualifications
- 2+ years of people management or technical team leadership.
- Experience collaborating with global engineering teams on bugs, features, and releases.
- Prior support experience with major semiconductor customers in Korea.
- Strong background in escalation management and customer communication.
- Familiarity with equipment automation or tool control software.
- Apply today to be part of what’s next.
- We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and conn…
- To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
- ASM is an
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.