Manager, HR Services
Hybrid · Utah, United States
Job Summary
Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams within HR Services and CX, driving operational excellence, AI-enabled workflows, and high-quality client outcomes. Responsible for de-escalation of complex client situations, cross-functional collaboration with Payroll, Product, Engineering, and CX teams, and accountability for quality, timeliness, accuracy, utilization, and client satisfaction metrics. Develop leaders and experts through coaching and performance conversations, ensure data privacy and internal controls, and champion AI adoption to improve workflows and service delivery. Lead in a fast-paced or scaling environment with a focus on governance, process improvements, and stakeholder management.
Required Qualifications
- 5+ years of experience in HR, HR consulting, professional services, customer experience, payroll operations, or related operational environments
- 2-4+ years of people leadership experience
- Experience leading customer-facing operational, consulting, or service delivery teams in fast-paced or scaling environments
- Strong operational mindset with experience improving processes, managing KPIs, and driving accountability
- Experience coaching and developing employees in customer-facing, consulting, or advisory environments
- Strong communication, collaboration, and stakeholder management skills
- Experience managing escalations and navigating complex customer scenarios with professionalism and sound judgment
- Strong analytical and problem-solving skills with the ability to leverage data to drive operational improvements
- Comfort operating in ambiguity and helping teams navigate growth and change
- Proficiency with Google Workspace, CRM systems, reporting tools, and operational platforms
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