Manager, HR Education, Knowledge and Practice
RemoteUnited States
Job Summary
Manage the development and execution of education, training, and knowledge resources aligned with organizational priorities and industry trends. Partner with organizational leaders, SMEs, volunteers, and cross-functional teams to identify learning needs, content gaps, and opportunities for new products and programs. Leverage AI technologies to improve content development processes and support the creation of innovative educational offerings on AI and HR topics. Guide instructional designers, content developers, SMEs, and external contributors to deliver engaging, high-quality educational experiences while monitoring learner feedback and performance metrics. Utilize adult learning principles to create training materials and serve as a faculty member for in-person and virtual courses, webinars, and events. Respond promptly to member inquiries and collaborate with marketing teams to ensure consistent messaging.
Required Qualifications
- Ability to travel up to 20%
- Adult learning principles
- Digital platforms (SharePoint, AI-based tools, etc.)
- Content development and execution of education, training, and knowledge resources
- Partnering with organizational leaders, SMEs, volunteers, and cross-functional teams
- Leveraging AI technologies to improve content development processes
- Guiding instructional designers, content developers, SMEs, and external contributors
- Monitoring learner feedback, market trends, and performance metrics
- Managing content priorities, project timelines, and cross-functional collaboration
- Serving as a content contributor and expert
- Creating and delivering engaging training materials
- Promoting a collaborative learning culture across all departments
- Serving as a faculty, speaker and facilitator for WorldatWork in-person and virtual courses, webinars as well as in-person and virtual events
- Facilitating an engaging, supportive, and energetic community
- Responding promptly to customer, member and learner inquiries related to courses, content, and platform navigation
- Serving as a subject matter and content expert for media interviews and external inquiries
- Collaborating with content strategy, marketing, and editorial teams
- Ensuring all communications reflect brand voice, accuracy, and professionalism
- Providing outstanding customer service both internally and externally
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