Manager, Hospitality Premium Services
$88,000–$105,000 year
On-siteLos Angeles, California, United States
Job Summary
Oversee venue-based Premium hospitality execution, managing guest arrival flows, access control, and seating allocation while serving as the primary point of contact for VVIP frameworks. Collaborate cross-functionally with Protocol, Venue Management, Security, and Accreditation to operationalize tiering systems, movement requirements, and escalation pathways. Execute contingency frameworks for last-minute guests and protocol shifts, resolving complex escalations with sound judgment during Games-time operations. Monitor service delivery standards, operational dashboards, and readiness milestones to ensure benchmarks are met. This role supports the Games Delivery Revenue team's mission to secure key revenue streams and deliver an unparalleled experience for athletes, fans, and broadcasters during the Los Angeles 2028 Olympic and Paralympic Games.
Required Qualifications
- Minimum 5 years of experience in VVIP or protocol operations, premium hospitality, guest management, venue operations, or major event delivery
- Demonstrated experience developing and implementing protocols, procedures, communication plans, escalation frameworks, and contingency processes for high-profile or sensitive guest movements
- Strong understanding of VVIP access, accreditation, security, venue movement, and cross-functional planning requirements
- Proven ability to coordinate across Protocol, Venue Management, Security, Accreditation, Transport, Ticketing, Hospitality, and other operational teams in complex, fast-paced environments
- Sound judgment and discretion when managing confidential information, sensitive stakeholder matters, operational changes, and time-critical escalations
- Strong written and verbal communication skills, with the ability to translate complex requirements into clear policies, procedures, and decision-making frameworks
- Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Outlook
- Experience using workflow or project management tools such as Airtable, Smartsheet, or Asana
- Bachelor's degree or equivalent relevant professional experience
- Available to work onsite in our Downtown Los Angeles-based office
- Ability to work efficiently in an open cubicle environment
Desired Qualifications
- Experience within major sporting events
- Experience within luxury hospitality
- Experience within other large-scale live environments
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