Manager - Hospital & Client Relations-Long Island, Nassau, Queens Territory
$96,000–$96,000 year
On-siteRye, New York, United States
Job Summary
Implement NYBCe's customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth through proactive account management with hospitals and clients. Execute contracts, participate in pricing discussions, and work toward timely finalization of agreements prior to expiration. Conduct quarterly account meetings—both virtual and on-site—to expand relationships, identify opportunities, and promote the full suite of products and services. Partner with internal stakeholders including Finance, Legal, and Operations to ensure alignment and successful execution of client initiatives. Maintain Salesforce with accurate, timely information related to account activities, contracts, and communications. Monitor industry trends and competitor activities to inform strategy and maintain the competitive edge. Support issue resolution by managing the implementation of solutions and following through with clients. Deliver effective presentations to clients to enhance knowledge of products and partnership opportunities. Collaborate with Divisional Leadership to establish individualized business plans for sales growth.
Required Qualifications
- Bachelor's degree in business, sales management, marketing, or health administration, or equivalent
- Five years of direct experience in account management and direct sales in a competitive market
- Sales training and contract execution practices
- Strong knowledge of hospital operations
- Familiarity with medical technology and terminology
- CRM systems (Salesforce, contract management platforms)
- Microsoft Office Suite proficiency
- Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
- Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders
- Strong analytical and problem-solving skills, with ability to interpret data and present insights to clients
- Proactive, results-driven approach with the ability to manage complex institutional relationships
- Demonstrated professionalism, tact, and diplomacy in client and internal interactions
- Strong attention to detail and organizational skills
- Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers
- Ability to participate in and support pricing and contract negotiations
- Ability to work independently and collaboratively with cross-functional teams
- Ability to handle confidential information with discretion
- Ability to travel 20%
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